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I contracted the service in April to start in September with the service. That was the agreement we made when we contracted. Now in May I am being charged for the first month. Can you explain this to me?

Hello @Jorge Pino, i want to the welcome you here at the KPN community. You wanted to start your subscription in September 2024, but now you have already an invoice. Do i understand this correctly? 
When you ordered the service, you recieved a contract. This contract did mention a starting date and you should have recieved some e-mails with a mention of the starting date of the subscription. I can underdtand that you probably missed this, because Dutch is not a languange you are 100% familiar with. 

You now best call the customer service, to delay the subscription. The customer service can be reached with the free of charge number 0800-0402. 
 

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