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Hi, 

from 23/08/22 I have an agreement with kpn.  I was supposed to get a laptop up to 7 days and I don't have one yet.  When will you ship it?

Hello @Caterina Usignolo. Welcome to our KPN Forum! How nice to hear that you have signed up with us! Have you not heard from us about the welcome gift at all? Did you get a confirmation of the welcome gift in the confirmation letter?