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Hello,

We are moving house and scheduled to switch our KPN connection to the new address. However we then received notification from KPN that the connection cant be established for another 3 weeks because the current owners (also with KPN) subscription is active. We checked with the current owners and this isn’t the case- their contract ends the day we hope to start ours. Now KPN are saying they can’t schedule a call to discuss this until after our move,

Is there anyway around this? it should be a simple switch- they are leaving, we are arriving- we’re all with KPN. Not sure why it is being made complicated,

Thank you

 

 

Hi @Moving House and welcome to our KPN Community. Congratulations on your new home! And thank you for choosing KPN as your provider.

Understandable that you’d like to have internet services on the day you move in. If the current owners have cancelled their subscription, or are moving it with them, then at least the next day should be available for your services to be activated. 
You say that their contract ends the day you start yours, but they have to notify us of their intention to cancel or move their subscription. If they’ve done so and received a confirmation of that with the date you mentioned, then the day after that should be open to activation. 

If that's what's been discussed and you were told it could take another 3 weeks, then I'd advise you to contact us again on 0800-0402 on business days between 8:00 - 18:00 and Saturdays between 8:00 - 17:00. Ask for the department in charge of moving subscriptions (verhuizing). They should be able to explain to you exactly what the options are. 

Hopefully then it'll become clear that it shouldn't take quite this long and you'll be able to get your services quickly.

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