Hi @Josesanchez, welcome to our community! 
This light needs to be on to have a functioning connection! The quickest way to contact us about this will be by phone on 0800-0402

I can call this number because i have spanish telephone number. there is another way to solve the problem?

Hi @Josesanchez  0800-0402 (toll free) should also work from an international number in the Netherlands. Otherwise you can try 031612001200 which is our international number which should work from anywhere.