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Hi Forum,

Sorry for writing in English; my Dutch isn't technical enough to explain the issue. I was upgraded to fiber two weeks ago (my neighbor was still on copper).

During the first few days, the connection was quite stable, even though it didn't reach the 200/200 promised in the contract. However, after those initial days, it became quite unstable. I tried factory reset the router but no success. As you can see from the logs below from the H369A, the connection drops five times in less than an hour and comes back after few minutes (masked part fo the IP):


--- 1st
2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is Peer not responding
2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:39:40 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:39:46 PPP(eth_route):Connection terminated
2024-11-11 20:39:47 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 53521
2024-11-11 20:39:50 PPP(eth_route):start Discovery
2024-11-11 20:39:50 PPP(eth_route):send PADI and wait for PADO 1 sec
2024-11-11 20:39:50 PPP(eth_route):recv PADO
2024-11-11 20:39:50 PPP(eth_route):send PADR and wait for PADS 5 sec
2024-11-11 20:39:50 PPP(eth_route):recv PADS,SessionID is 7991
2024-11-11 20:39:50 PPP(eth_route):Starting negotiation on ppp0
2024-11-11 20:39:50 PPP(eth_route):PAP authentication succeeded
2024-11-11 20:39:50 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0
2024-11-11 20:39:51 TR069:Start to create a new session.
2024-11-11 20:39:51 TR069:Sending inform 4 VALUE CHANGE
2024-11-11 20:39:51 TR069:Session create success.
2024-11-11 20:39:51 TR069:Receive informresponse.
2024-11-11 20:39:51 TR069:Session close .
2024-11-11 20:39:51 TR069:Start to create a new session.
2024-11-11 20:39:51 TR069:Session create success.
2024-11-11 20:39:51 TR069:Receive informresponse.
2024-11-11 20:39:51 TR069:Session close .
--- 2nd
2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is Peer not responding
2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:51:11 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:51:17 PPP(eth_route):Connection terminated
2024-11-11 20:51:17 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 7991
2024-11-11 20:51:20 PPP(eth_route):start Discovery
2024-11-11 20:51:20 PPP(eth_route):send PADI and wait for PADO 1 sec
2024-11-11 20:51:20 PPP(eth_route):recv PADO
2024-11-11 20:51:20 PPP(eth_route):send PADR and wait for PADS 5 sec
2024-11-11 20:51:20 PPP(eth_route):recv PADS,SessionID is 15799
2024-11-11 20:51:20 PPP(eth_route):Starting negotiation on ppp0
2024-11-11 20:51:20 PPP(eth_route):PAP authentication succeeded
2024-11-11 20:51:20 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0
2024-11-11 20:51:21 TR069:Start to create a new session.
2024-11-11 20:51:21 TR069:Sending inform 4 VALUE CHANGE
2024-11-11 20:51:21 TR069:Session create success.
2024-11-11 20:51:21 TR069:Receive informresponse.
2024-11-11 20:51:21 TR069:Session close .
2024-11-11 20:51:21 TR069:Start to create a new session.
2024-11-11 20:51:21 TR069:Session create success.
2024-11-11 20:51:21 TR069:Receive informresponse.
2024-11-11 20:51:21 TR069:Session close .
--- 3rd
2024-11-11 20:55:10 PPP(eth_route):ppp0 down for reason is Peer not responding
2024-11-11 20:55:10 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:55:11 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:55:17 PPP(eth_route):Connection terminated
2024-11-11 20:55:17 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 15799
2024-11-11 20:55:20 PPP(eth_route):start Discovery
2024-11-11 20:55:20 PPP(eth_route):send PADI and wait for PADO 1 sec
2024-11-11 20:55:20 PPP(eth_route):recv PADO
2024-11-11 20:55:20 PPP(eth_route):send PADR and wait for PADS 5 sec
2024-11-11 20:55:20 PPP(eth_route):recv PADS,SessionID is 10860
2024-11-11 20:55:20 PPP(eth_route):Starting negotiation on ppp0
2024-11-11 20:55:20 PPP(eth_route):PAP authentication succeeded
2024-11-11 20:55:20 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0
2024-11-11 20:55:21 TR069:Start to create a new session.
2024-11-11 20:55:21 TR069:Sending inform 4 VALUE CHANGE
2024-11-11 20:55:21 TR069:Session create success.
2024-11-11 20:55:21 TR069:Receive informresponse.
2024-11-11 20:55:21 TR069:Session close .
2024-11-11 20:55:21 TR069:Start to create a new session.
2024-11-11 20:55:21 TR069:Session create success.
2024-11-11 20:55:21 TR069:Receive informresponse.
2024-11-11 20:55:21 TR069:Session close .
--- 4th
2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is Peer not responding
2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:58:31 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 20:58:37 PPP(eth_route):Connection terminated
2024-11-11 20:58:38 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 10860
2024-11-11 20:58:41 PPP(eth_route):start Discovery
2024-11-11 20:58:41 PPP(eth_route):send PADI and wait for PADO 1 sec
2024-11-11 20:58:41 PPP(eth_route):recv PADO
2024-11-11 20:58:41 PPP(eth_route):send PADR and wait for PADS 5 sec
2024-11-11 20:58:41 PPP(eth_route):recv PADS,SessionID is 19879
2024-11-11 20:58:41 PPP(eth_route):Starting negotiation on ppp0
2024-11-11 20:58:41 PPP(eth_route):PAP authentication succeeded
2024-11-11 20:58:41 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0
--- 5th
2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is Peer not responding
2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 21:31:11 PPP(eth_route):ppp0 down for reason is LCP down
2024-11-11 21:31:17 PPP(eth_route):Connection terminated
2024-11-11 21:31:18 PPP(eth_route):Sent PADT to c4:5e:5c:24:20:19, SessionID is 19879
2024-11-11 21:31:21 PPP(eth_route):start Discovery
2024-11-11 21:31:21 PPP(eth_route):send PADI and wait for PADO 1 sec
2024-11-11 21:31:21 PPP(eth_route):recv PADO
2024-11-11 21:31:21 PPP(eth_route):send PADR and wait for PADS 5 sec
2024-11-11 21:31:21 PPP(eth_route):recv PADS,SessionID is 19240
2024-11-11 21:31:21 PPP(eth_route):Starting negotiation on ppp0
2024-11-11 21:31:21 PPP(eth_route):PAP authentication succeeded
2024-11-11 21:31:21 PPP(eth_route):set local/remote IP: 81.206.xx.yy/195.190.228.4; dns: 195.121.1.34/195.121.1.66 on ppp0
2024-11-11 21:31:21 TR069:Start to create a new session.
2024-11-11 21:31:21 TR069:Sending inform 4 VALUE CHANGE
2024-11-11 21:31:21 TR069:Session create success.
2024-11-11 21:31:21 TR069:Receive informresponse.
2024-11-11 21:31:21 TR069:Session close .
2024-11-11 21:31:22 TR069:Start to create a new session.
2024-11-11 21:31:22 TR069:Session create success.
2024-11-11 21:31:22 TR069:Receive informresponse.
2024-11-11 21:31:22 TR069:Session close .

 

Hoi @simone-forumnaam. Welcome to the community. It’s unfortunate that your connection keeps dropping. Have you tried unplugging the fiber box for 2 minutes? Sometimes, this alone can solve the issue. You can also use our Online Service tool to check the connection. If the connection continues to drop afterward, you can contact our customer service by scheduling a callback. We’ll call you back at a convenient time to help resolve the issue together or arrange an appointment with one of our technicians.

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