Skip to main content
Antwoord

At random intervals no wifi at all in and around my house

  • March 3, 2024
  • 3 reacties
  • 41 keer bekeken
V
Nieuwkomer

Good morning,

I have optical fiber from KPN and I have a KPN Box 12 + 2 super WiFi 2.0 extenders. ( around 1 year )

I face an issue since more or less the beginning, a few times per day, at random intervals there is no wifi around the house at all.

it is very noticeable as I use a VPN at work that immediately disconnects. This happens several times per day, don’t want to exaggerate, but at least during working hours, perhaps 5-10 times, every day.

 

what should I do?

Beste antwoord door VitorMonteiro

Hi Jan!

 

I did that this morning on 0800 0402 and a lady took the time to guide me through a reset of the wifi extenders and of the modem.

she was extremely nice and helpful.

 

now everything works fine, internet did not disconnect since this morning ( at least that I noticed )

 

thanks you so much for the help!

 

cheers,

vitor

 

Hello @VitorMonteiro, thanks for your message and welcome to our Community!

Is is just the wifi that you're facing problems with? In that case my first advise would be to use the KPN wifi manager. This tool can help you to imrpove your wifi and solve problems. In case that doesn't work or doesn't imrpove your wifi, I would aks you to give a call to our helpdesk so they can measure your connection. You can contact our helpdesk on the (free) number 0800 0402. Will you share the outcome here with us?

 

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Jan van KPN
  • Moderator
  • March 4, 2024

Hello @VitorMonteiro, thanks for your message and welcome to our Community!

Is is just the wifi that you're facing problems with? In that case my first advise would be to use the KPN wifi manager. This tool can help you to imrpove your wifi and solve problems. In case that doesn't work or doesn't imrpove your wifi, I would aks you to give a call to our helpdesk so they can measure your connection. You can contact our helpdesk on the (free) number 0800 0402. Will you share the outcome here with us?

 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
V
Nieuwkomer
  • VitorMonteiro
  • Auteur
  • Nieuwkomer
  • Antwoord
  • March 4, 2024

Hi Jan!

 

I did that this morning on 0800 0402 and a lady took the time to guide me through a reset of the wifi extenders and of the modem.

she was extremely nice and helpful.

 

now everything works fine, internet did not disconnect since this morning ( at least that I noticed )

 

thanks you so much for the help!

 

cheers,

vitor

 

Hello @VitorMonteiro, thanks for your message and welcome to our Community!

Is is just the wifi that you're facing problems with? In that case my first advise would be to use the KPN wifi manager. This tool can help you to imrpove your wifi and solve problems. In case that doesn't work or doesn't imrpove your wifi, I would aks you to give a call to our helpdesk so they can measure your connection. You can contact our helpdesk on the (free) number 0800 0402. Will you share the outcome here with us?

 

 

Jan van KPN
Jan van KPN
Moderator
Forum|alt.badge.img+14
  • Jan van KPN
  • Moderator
  • March 5, 2024

Good morning @VitorMonteiro!

I'm glad to hear that you already contacted 0800 0402 and that you've been helped welll. And also thanks for sharing this here, much appreciated :)

If you ever need us again, please let us know!

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaardenAccessibility statement