Hello,
My subscription started from the 28th March 2023. But I am not able to install the fiber optic box.
I removed the black protective cap and keep the blue cap on the white box close. But when I slide in the black box, it got stuck and didn’t open the blue cap automatically. I tried several times, still doesn’t work. Then I leave the blue cap open and slide in, the Glas light didn’t go green.
Could you please help me with that asap? Thanks a lot in advance!
Hi
As far as I know there's only one way to slide the black box on the fiber socket. Then it clicks in.
I will advise you to call 0800-0402 and try it together. If that won't help my colleague can schedule an appointment with a mechanic to install the fiber.
Hi
As far as I know there's only one way to slide the black box on the fiber socket. Then it clicks in.
I will advise you to call 0800-0402 and try it together. If that won't help my colleague can schedule an appointment with a mechanic to install the fiber.
Hi Bert,
Thanks for your answer! A technician passed by this morning and fixed the fiber! The issue was caused because there is a mismatch between the fiber number and my house number.
Nice to hear the mechanic fixed the problem. :)
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