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I was trying to install my modem yesterday and today, since my home Internet connection had been activated. I did everything according to the instructions, and every step went smoothly.  However, there is still no internet connection cause the modem is not connected to the network. I plugged DSL cable to the 4-pin socket located in my room. Everything fits perfectly, so I don’t see the issue here. I also repeated the procedure many time and reset the apparatus. 
What might be wrong?

Thank you in advance!

Hi @Evgeniya_567, welcome to our forum!
The quickest way to contact us about this will be by phone, you can reach us on 0800-0402, the computer will put you through with one of our employees.

Did you get everything working in the meantime?