Hi, I'm trying to install the fiber glass box at the meter room. In the videos there should be a blue cover where I could slide in the box, but instead there's a blue socket that does not fit with the green socket on the box. How can I install the box? Thanks.
HelloÂ
Â
The blue socket is something used for a previous connection with another provider, it should not be there.
You should normally be able to remove it carefully. After removing the blue socket the glasvezelkastje should fit.
Â
If you can't remove the blue connector then call KPN customer service 0800-0402 and ask for an installation mechanic.
It's a free service if you can't install it yourself because these kind of problems, see:
Â
HelloÂ
Â
The blue socket is something used for a previous connection with another provider, it should not be there.
You should normally be able to remove it carefully. After removing the blue socket the glasvezelkastje should fit.
Â
If you can't remove the blue connector then call KPN customer service 0800-0402 and ask for an installation mechanic.
It's a free service if you can't install it yourself because these kind of problems, see:
Â
Thanks for your help.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.