change the adress

Hi @Hyusein, welcome! Unfortunately our voice system doesn't recognise English. There's a few options to bypass this. If you can, try to say the word ‘verhuizen’ when you call us. If you can get it to sound somewhat Dutch, the system will transfer you to the colleagues of the move desk directly. Otherwise, keep saying it in English and wait it out. You should reach a person at the end of it. If that doesn't work, contacting us through chat is probably easier. 

You can reach the chat in one of two ways. Either you call first (from a dutch mobile phone) and you say nothing. The system will prompt you twice and if you keep quiet, you will get a text in both Dutch and English with a direct link to chat. Or you can go to our  service page. Pick a topic (I'd go with Administratie in this case) and then scroll down and choose ‘Ik heb een andere vraag of wil graag contact’.  This will open up a few other options below. Ignore the first two blocks and scroll down until you find the one titled: ‘Direct antwoord via chat’. In that block use the ‘Naar chat’ button to start a chat. 

In the chat you will first get a chatbot, type in ‘English’ and then the bot will switch to English. Follow it, and if necessary it will put you through to an actual person.