Confirmation email about returned devices

Question

Hello,

I have returned the KPN devices on 29th of January via Post. NL point to the following address: "Antwoordnummer 1019 2400VB Aalphen aan de Rijn", that I got from KPN website. Yesterday I received the KPN box more than 14days later to return tbe devices. My question is: Why I do not get a confirmation email, if they received the return devices? To me, that would be the last step for closing the process, that I am missing. Later, I do not want any fine and complain from KPN about returning devices as the process are not complet.

Thank you,

Thomas van KPN · Accepted Answer

Hi@nika66, welkome to our forum!I'm hoping you mean:KPNAntwoordnummer 101192400 VB Alphen aan den RijnIf you sent it to antwoordnummer 1019 it might've gone missing. In that case, could you add your adress and RMA(tracking) number to yourprofile and let me know?If you used antwoordnummer 10119 it's probably being processed, Sometimes though these reminder messages are sent out a bit early. Apologies!

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