My connection date just got delayed for the 5th time, this brings the delay to OVER A MONTH, original connection date was the end of march, then the 8th april, then the 15th april, then the 18th april, now the 29th april. 
 

I spoke to kpn on the phone regarding what needs doing (as a new building we have the FTU already but need the fibre box installing still)

they gave me the phone number for the engineers, all the engineer side can tell me is “we will contact you before we come” but still my date keeps being delayed.

This is UNACCEPTABLE, and as somebody who works from home your incompetence is now costing me money.

If this issue is not resolved by the end of the month I will be contacting a lawyer to discuss the feasibility of suing KPN over loss of earnings.

I hope somebody here is more competent than either of the phone lines and is in a position to be able to help.