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Antwoord

Connection in new house is slower than current house and contract

  • October 12, 2023
  • 2 reacties
  • 45 keer bekeken
O
Nieuwkomer

I have an internet only contract with KPN until May 2024. It is 200MBIT/s currently. However, I will move to another apartment at the end of the month. I talked to KPN, they can only offer 100MBIT/s in the new place. Moreover, they say I need to have a new 1 year contract which will be until November 2024. 

To me, that does not make sense. I am playing games and 100MBIT is definitely not enough for me. I need to extend my contract for another 6 months. I am forced to pay for an insufficient service for a longer time. They gave me no other choice. I do not accept this. Can someone help me about this topic?

Beste antwoord door Jasper van KPN

Hi @Oguzdemet, welcome to our forum. If you move house you can move the subscription along with you. It is not needed to start a new year, the remaining time remains the same. About the speed, it's possible a differect address has a different possible speed. Your old and new addresses are not on your profile, therefor I can't see what the options are. But if the maximum speed at the new address is 100 Mbit/s, that will be the maximum. There won't be more available than the maximum.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • October 16, 2023

Hi @Oguzdemet, welcome to our forum. If you move house you can move the subscription along with you. It is not needed to start a new year, the remaining time remains the same. About the speed, it's possible a differect address has a different possible speed. Your old and new addresses are not on your profile, therefor I can't see what the options are. But if the maximum speed at the new address is 100 Mbit/s, that will be the maximum. There won't be more available than the maximum.

"Life is measured in achievement, not in years alone" - Bruce McLaren
Y
Topper
  • Yeul
  • Topper
  • October 16, 2023

Have you considered cable? Ziggo etc. Almost every house in the Netherlands has coax.

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