Antwoord

Connection should work from today but it isn't

Forum|Forum|1 year ago
December 11, 2023
1 reactie
40 keer bekeken

SofiaG
Nieuwkomer

Hello, today I was supposed to get my internet connection, I even received a message stating that the connection is successful. The problem is that the connection to the internet is not established (the internet light on the modem keeps blinking), not even with a wire. On top of that, on the kpn box the light for glas is not working, only the ethernet.

Beste antwoord door Alex van KPN

Hi @SofiaG, welcome on our board.

I think we have already found the issue. The Glas light on the fiber unit not working indicates that there is no signal coming in from the main central. Have you tried turning the power off for about 10 seconds?

My advice is to call our free number, 0800 0402. This is the fastest way to get an engineer to your locatian and investigate this issue.

I can of course also put this in motion, but I'm afraid this will take a bit longer. Let me know if I can help.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+26

Alex van KPN
Moderator
Antwoord
Forum|Forum|1 year ago
December 12, 2023

Hi @SofiaG, welcome on our board.

I think we have already found the issue. The Glas light on the fiber unit not working indicates that there is no signal coming in from the main central. Have you tried turning the power off for about 10 seconds?

My advice is to call our free number, 0800 0402. This is the fastest way to get an engineer to your locatian and investigate this issue.

I can of course also put this in motion, but I'm afraid this will take a bit longer. Let me know if I can help.

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