Welcome to the forum @anthonyo! The questionnaire has indeed expired. I can't change this. If you fill out your profile, what I could do, is try to see if I can trace back in our systems who the engineer was that visited you and give them a personalised compliment. Let me know when your profile is filled out and I`ll see what I can do! 

Hi @Bram_ thank you for the response. I’ve filled out my profile. Let me know if that is enough. I think the service person was named John. A huge compliment to him because I didn’t know what to expect with the service but he went far above and beyond what I expected. He immediately noticed my fiberglass connection was not transferring data, headed to a central server to troubleshoot and fix the issue, came back and did the normal speed test/Wifi check. Afterwards he noted that ITV needs to go over Ethernet and he did a herculean job with pulling ethernet cable through my house walls, removing the old Coaxial cable, and setting up a few Ethernet plugs. He mentioned that he was a new employee and just finished training. My house was his first service on fiber (did an excellent job) and his 2nd trip out alone. I really couldn’t tell because he was an absolute professional and very knowledgeable. Meanwhile, as he was talking about working at KPN, he gave me a great impression about the company, how good his training was, and seemed to really enjoy working at KPN. I think he really promoted you guys in a great way and as a new customer I felt really good about that. So I hope that you can at least provide this feedback to his leader. 

Also, some feedback to, Jörg Kramer, Director Customer Service is that the survey response time is too short! 

Hi @Bram_ just pinging you a reminder 

Hi @Bram_ just checking in one more time :D