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Delivery of modem not clear close to beginning contract

  • October 26, 2023
  • 3 reacties
  • 32 keer bekeken
A
Nieuwkomer

Hi KPN,

I am switching over to KPN Wifi as on the 2nd of November.

But still i dont see a status for the delivery of the modem? i see that it should be home at least three days before the switch date so i was wondering what the current status of where my modem is and an expected delivery date?

Thanks!

Beste antwoord door Erik van KPN

Hi @A.George, welcome! Usually the installation package arrives about three days before the planned installation date.  If you haven't received it yet, take Optimist's suggestion and call us (0800-402, free). The colleague can check if the package is in transit. And, if not, can resend so you still have it in time. 

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3 reacties

Optimist1965
Slimmerik
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  • Optimist1965
  • Slimmerik
  • October 26, 2023

I understand your concern, but I would just wait a little more. The equipment should arrive by Monday latest. I would call customer service on Tuesday if you did not receive anything by Monday. Mail is pretty quick here in NL, so there is a good chance you would still then receive the equipment by Thursday even if you make that call to customer service on Tuesday.

I hope all will proceed smoothly!

Erik van KPN
A
A
Nieuwkomer
  • A.George
  • Auteur
  • Nieuwkomer
  • October 27, 2023

Thanks for your reply! i dont like leaving things too late but lets wait and see if there is something at the door by Monday, otherwise ill call them as you suggested on Tuesday

Optimist1965
Erik van KPN
Moderator
Forum|alt.badge.img+33
  • Erik van KPN
  • Moderator
  • Antwoord
  • October 31, 2023

Hi @A.George, welcome! Usually the installation package arrives about three days before the planned installation date.  If you haven't received it yet, take Optimist's suggestion and call us (0800-402, free). The colleague can check if the package is in transit. And, if not, can resend so you still have it in time. 

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
Optimist1965

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