In April I ve called a paying number of kpn partners (that cost me 50 euros) for upgrading from 100 to 200 mB . They have told me (try to sell me) that I can have 2 superwiffi + a new modem v12 to don't have anymore problems.  I said I will think about it . In May I have called back and order 2 superwiffi  and I was getting the new modem . The next day I have got the 2 superwiffi but no new modem . I have called again and they have told me that they will ask another department and I will get an answer with in 2-3 working days . I have called again After 3 weeks to find out what happened and after waiting sometime for an answer on the telephone  they have let me know that I don't get a new one because  my router is still working . What  a disappointing  service.  I want to sent back the 2 superwiffi and stop my contract with Kpn. I can't stop my contract from the app and I don't know how and where can I sent the 2 superwiffi back , I don't want to call them again  because they cost me a lot of stress and anger Is another solution of ending it without to come in contact with them ?

With kind regards KF


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