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How? on other ways then phone?

 

Go to another provider and let them do it?

 


You can start a chat with the customer support. 

1)You go to www.kpn.com/service.
2) Choose there Mobiel
3) From the next options choose: Ik heb een andere vraag of wil graag contact
4) Scroll down the page until you see: Direct antwoord via Chat

When using chat you can start in English.