Good morning.
Just want to get some help please, phone calls to KPN and KPN netwerk have been useless…
On September 15th I contracted KPN internet at home (glasvezel), everything was looking good after a bad experience with another company that made what finally KPN is doing too. I received the router in three days and I just had to wait for two appointments (one with KPN Netwerk and one with KPN to install the router).
KPN Netwerk didn’t allow me to make an appointment UNTIL OCTOBER 3RD. After more than two weeks waiting, nobody from KPN Netwerk showed up and when I called them, they told me a KPN employee (no KPN Netwerk) would come to my apartment and he was going to do both installations in October 9th.
On October 9th the employee was supposed to come between 15:00 and 17:00. He called me at 14:00 to ask me if I was at home, I said yes and he said he was on the way. He never came and he didn’t call back anymore. I received after that an email rescheduling my appointment to October 24th!!!!!
More than a month to get my internet installed and, obviously, I still don’t know if they will show up this time. I called KPN and KPN Netwerk thousands of times and after waiting for more than an hour to be connected they all give a different answer. Some of them say there is a problem with my apartment installation, other ones say that the employee who was going to install it called at 16:30 and nobody was at home (big liar)… Nobody knows (or want) to do their work, and their job, and I, as a customer, am waiting for more than a month to have internet at home.
I see in MijnKPN that I have 100 euros of extra costs this month, you should know that if those costs are related to the installation or the calls I had to do to KPN and KPN netwerk I won’t pay that bill. You have the worst customer service I’ve ever seen!!!
