Hello @Ionut Andrei 

The fiberglass box needs indeed to be installed on the left side.

See this page for instructions: https://www.kpn.com/service/internet/glasvezel/aansluiten

Hi @Ionut Andrei , welcome to our community! I see GeSp already gave some good advice. Did you get it working yet? We have a useful topic about this as well:

If you can't get the connection working you can give us a call on 0800-0402!

Hi @Thomas van KPN 

I did what @GeSp advised, but its still not working. Actually I had a call today with one of the support from KPN. He said that the glas fiber its not even activated there yet (it was supposed to work starting from 25 September). And I should get on that day a message from KPN stating that the fiber glas is activated. I didn't received anything..

He forwarded this problem to the technical department and they will look into it asap. It could be the fiber glass in the area that needs to be adjusted/activated. Or they need to come inside the house and check in more detail the internet panel. It must be an error somewhere…

Thank you for your help

To be continued :)

Ah thanks for your reply, I hope our technical department has a solution quickly!