I am writing to issue a complaint for the poor services I have received with KPN for the wifi home subscription I am attempting to get.
It has now been a 3 weeks that we have been trying to get our wifi sorted. On the 29th April I asked KPN to and install the fiber device at home. After multiple appointment and visit, the network team did not find the resolution(not able to figure out where is the cable coming)
The technician in first visit there is no fiber device which I already mentioned in the first appointment.Â
In the second appointment, the technician just come for 1 min and took a picture(came after 5 days as of 1st appointment).
After many follow up, the third appointment and the (inadquate)technician after struggle of 30 mins not able to figure out "where is the cable is".
After many desperate phone calls to solve the issue and follow up from my end(KPN never turned up to provide feedback to me), I did not get any proper answer from KPN. It was like passing the ball between KPN and KPN network.
The customer support staff at the store is absolutely useless, only able to offer me KPN phone number to call and get the update.
Not once have we heard an apology or a simple sorry for the huge inconvenience this has been and no accountability has been taken.
This is our last desperate attempt to finally get this issue sorte
