Dear KPN,

I’m writing here to share my very unpleasant experience with KPN. My odyssey started in September 2022 when i submitted a request for installing fiber optic in my home in Den Haag. The response from the ordering page was “15 days” and the request will be fulfilled. 
Six months later after 50 different calls (me primarily calling KPN, KPN network, contractors, etc) i STILL do not have connection at home!!! The amount of time i have lost over the phone is unbelievable. The amount of hours i spent talking with different agents is ridiculous.

I understand that KPN is willing to get more customers, but why you are basically laying when saying that you would need 15 days to implement the connection? Be more realistic and respond “this might happened this year….eventually” !!!!

Really frustrating!