I ordered fiber internet from KPN, and used the switching service to switch from ziggo.
The fiber mechanic was supposed to come on the 29th December to prepare the fiber connection in my home.
Nobody came, nobody called to cancel or reschedule.
Now I get an email from KPN that they are sending equipment and the subscription starts from the 21st of January. When the fiber is not installed still!
What is happening here? This is not a good start, it’s totally confusing. I don’t want to be without internet for a single day. I am thinking of just cancelling with KPN and continuing with my Ziggo subscription.
I want a clear answer in the next day or so, before I do that.