Please help. Troubleshoot done for both box and modem
Bladzijde 1 / 1
Have you also removed power from the NTU?
Yes I did for both. Also reset the modem.
Then I hope that an employee of KPN will respond soon as this seems to be either a faulty NTU or that the fiber is not connected anymore in the PoP (Point of Presence).
Hi @JenJanice , welcome to our Forum!
I already checked on your zipp code you added in your profile, and I see that a technician has been scheduled for this afternoon between 15.00-17.00. So I assume it will be resolved this afternoon 😉
I already checked on your zipp code you added in your profile, and I see that a technician has been scheduled for this afternoon between 15.00-17.00. So I assume it will be resolved this afternoon 😉
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.