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Hello. I just installed my KPN Thuis modem and the glas light is not on. I tried to reconnect everything again, reboot but still nothing. Is it normal to wait certain amount of hours for it to work or should I call to schedule a technician appointment?

Regards.

Hello @Marvin D, normally it can take a few hours for the connection to work. When the connection is still down after the activation date, the fastest way to get help is to call 0800-0402. A customer service agent can then take the necessary steps to get your connection up and running. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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