I’ve signed a contract with KPN to have the “glasvezel” internet available and working starting from 04/Aug/2021.
I’m writing this message on 01/Sep/2021 and so far, after uncountable calls and technicians visits, the internet is still not working.
I’ve been visited by KPN and third party company technicians many times and nobody is able to solve the problem.
On top of that, KPN does not take the responsibility and simply ask me to contact KPN network. When I call KPN network they tell me that they cannot do anything because they need a request from KPN and ask me to contact KPN. So they put me in the middle of this mess and ask me to spend my time in calls to solve their problem. This is absurd!
Additionally, there were two occasions in which an appointment was made and nobody showed up.
So my questions to KPN are:
1 - When will my internet be properly working?
2 - Is KPN going to pay me for the two missed appointments? If I make an appointment and nobody is at home, I’m charged, so the other way around should also be valid.
3 - I won’t be calling KPN / KPN network anymore. I would like to have a person assigned to follow my case until it is solved and internet is working.
Regards,
Rafael