Skip to main content
Beantwoord

Help in English, what is the status of my complaint?

  • March 15, 2021
  • 4 reacties
  • 68 keer bekeken
Z
Nieuwkomer

Hello,

Today I was called by customer service about a complaint that I have and we could not communicate since I am not fluent in Dutch yet and the person called me was not able to speak in English. I wonder if there is a way to track the status of my complaint,  i s it closed or would someone else call me again?

Beste antwoord door Thomas van KPN

Alright @zapprox, thanks for your patience. I spoke to my colleague. We found out that somewhere in the process there was an error that selected the wrong discount for you.
Instead of the free Superwifi's you got a 6 month discount of €23,75. The discount of the superwifipoints was supposed to be €199,-

The difference between €23,75x6=€142.50 and €199 is €56,50 which I credited to your account. So effectively you still get the same discount albeit in a different shape. Is this okay with you?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

Maurice85
Wijsgeer
Forum|alt.badge.img+10
  • Maurice85
  • Wijsgeer
  • March 15, 2021

If you could complete your profile information a moderator can access your information and will be able to answer your questions.

Maurice
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi @zapprox, I've taken a look at your case and I have some questions for my colleagues. I've e-mailed them and will let you know when I get a reply!
    Thanks for your patience!

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
      Thomas van KPN
      Moderator
      Forum|alt.badge.img+24
      • Thomas van KPN
      • Moderator
      • Antwoord
      • March 16, 2021

      Alright @zapprox, thanks for your patience. I spoke to my colleague. We found out that somewhere in the process there was an error that selected the wrong discount for you.
      Instead of the free Superwifi's you got a 6 month discount of €23,75. The discount of the superwifipoints was supposed to be €199,-

      The difference between €23,75x6=€142.50 and €199 is €56,50 which I credited to your account. So effectively you still get the same discount albeit in a different shape. Is this okay with you?

      Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
      Z
      Nieuwkomer
      • zapprox
      • Auteur
      • Nieuwkomer
      • March 16, 2021

      Hello @Thomas It is okay for me indeed. Thanks for the response, clarification and the help.

        De Kennisbank

        Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

        ...

        Community voorwaardenAccessibility statement