I have a Genexis ONT and I now have the 4Gb/s package. I’ve upgraded my router/switch to be 10g compatible, but the connection between the ONT and my router (which handles PPPoe) keeps flapping when I use a 10g port.

I’ve heard lots of people had issues with the Genexis ONT that were resolved when changing to the Nokia one. How do I get this replacement? Everytime I call the customer support does not understand the problem...