I can't submit my move request, the website gives me an error

Question

Hi,I am trying to submit a request to move the connection to my new address but getting the below error.OepsEr gaat iets fout bij het ophalen van de gegevens van je thuis abonnement, probeer het later nog eens. Need Help with this.ThanksM Upreti

Alexandra van KPN · Accepted Answer

Hi and welcome to our forum @Maneesh.It's pretty busy at the moment, that's why we didn't assist in your topic sooner. I'm sorry to hear that submitting your request to move your connection didn't succeed. I hope you managed to fix it in the meantime. If not, I'd advise you to call with our customerservice. You can reach them on the free number 0800-0402. That way our colleagues can do the needed verification and will help you right away with your request to move.

Oeps

Er gaat iets fout bij het ophalen van de gegevens van je thuis abonnement, probeer het later nog eens.

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