Hello!
I have subscribed to KPN recently and just received my modem after they have installed the optic fiber in my building.
However, as seen on the installation guide, I am missing the small black box that slides in and connects to the small white optic fiber box on my wall which should be the connection point or aansluitpunt.
Is that an order mistake or will I receive it later?
Thank you!
Hi
Just to make sure that the instructions for your specific fiber box are correct and it isn't already ready to use for example.
If you do have the type of box that needs the extra box (NT), then I'd advise making a call appointment with us about this. The box should’ve been in your installation box with your modem. If it wasn't there then my colleague can help get one to you!
Hopefully then it will be sorted quickly. If you have any other questions do let me know here!
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