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Hi,

i have to change the appointment with the technician coming home to connect internet in my new house, because at the given time I’ll be at work.

I tried through the app, but it always asks me for a Dutch phone number that I haven’t yet.

I tried to contact the customer service but the menu is only in Dutch which I don’t understand.

how can I go ahead with this?

thanks in advance

@Fringuo 

Information for English customers & expats | KPN

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Hi @Fringuo and welcome to our forum.

I'm glad to see that @HansaanZet already gave you some advice. The fastest way for help with these kind of things is indeed by contacting our customer service. Did you succeed to reach them and did it work out changing the appointment? 

Thanks to both of you.

yes I did call the customer service and I’ve been able to talk with someone (was not so easy considering the Dutch spoken menu).

the guy was really helpful and polite, so we’ve been able to change the appointment!

thanks and have a nice weekend

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