Hello,
I am considering to switch to T-Mobile as the internet yearly cost will be significantly lower as a new customer of theirs.
Can you please guide me on the process? Do I return my current KPN modem and if yes, how, when? Do I also need to return a device in my cupboard meter? Don’t know what is called, I think it’s about the fiberoptic connection (NT1?).
Thank you.
Hi
The NT or FTU is part of the fiber installation and is supposed to stay! (including it's power adapter)
You'll receive a letter with a return-box to send all of this back.
If you havent received the box or that's taking too long you can also use our free return adress and any regular box.
Return adress:
Kpn
Antwoordnummer 10119
2400VB Alphen aan den Rijn
*edit: updated reply
Tv box and router come with powersupplies. You can also send these back. The powersupplie which is connected tot the NT or FTU must NOT be sent.
Thank you both for your reply.
I just found below link with some instructions. It says I can send by PostNL in below address, is this correct?
Return address:
Kpn
Antwoordnummer 10119
2400VB Alphen aan den Rijn
You should receive a box from KPN.
I see, OK thank you!
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