Incorrect cancellation after no internet service

Sounds like KPN would be able to fix it, but just in case they can't: if KPN can't fix it, your only other option is most likely Ziggo (or Delta it you live in the province of Zealand), as they have a monopoly on the COAX cable. Most of the fiber runs via KPN and all of the DSL, so other providers operating via KPN wouldn't be able to fix it, even if they claim they can. Some small local providers like Caiway do have a monopoly on their own local fiber networks, so you could also look into the local fiber provider if there is one.

Indeed, this is my concern – it’s a DSL connection (no fiber at our address) and we don’t particularly want to pay for cable. We went with KPN partly because we assumed that, being the operator of the lines, they’d be able to provide the most efficient service… which has turned out to be a very wrong assumption!

The question is, if KPN refuses to provide service and cancels our contract, does that mean we’re just unable to get access to DSL internet?! We’ve been told that the previous tenants had a Tele2 contract without any issues.

I feel you, I ain't the biggest fan of Ziggo either. If Tele2 worked at your address, it should be no problem at all to re-activate the DSL connection, and after XS4ALL / Freedom internet (and arguably Tweak), KPN is the best DSL Provider you could get, though the price-quality ratio may be a little out of balance.

Hi @Shona. I haven't received a reply from you anymore. I hope this means the issue has been resolved by now. If you have any further questions, please let me know.