Skip to main content
Antwoord

Intermittent Connection Drops. Please help.

  • August 18, 2023
  • 6 reacties
  • 120 keer bekeken

Hello, apologies for writing in English, my Dutch is not yet on the level to to discuss technical topics. 

 

On Friday, 18 August at about 18:00 my internet connection went out for about ~15m, restarting the Box 12 did not help. It seemed to resolve itself out, but what I have started noticing are random brief disconnects. 

 

I went ahead to plot ping graphs to one.one.one.one(1.1.1.1) Cloudflare DNS, that is also configured in the router in “Thuisnetwerk → DHCP”. 

 

What I saw was what seems to be random connection drops but with each drop having the same duration of about 3 seconds, in most cases.

Over a span of 30m I had about 5% packet loss. Attached are screenshots of ping plotter.

The modem displays that the internet connection is being active for 0 minutes each time this happens, meaning that the router lost it. 

 

I work remotely for a High-Frequency Trading (HFT) firm, where network stability is incredibly crucial to my job, as I need persistent connection to remote hosts, and these drops time me out of my remote sessions. 

 

I would appreciate any support.

 

Router model: SagemcomFast5359_KPN

FW version: V12.C.23.04.33

 

Beste antwoord door Erwin van KPN

on 18-8 I see a WHOLE lot of disconnects.   (98 to be specific) 

But the connection seems stable after that.  Is this also your experience?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

Erwin van KPN
Moderator

Hi @K.C.Staat . Welcome to the forum.

Are the postal code and housenumber in your profile correct?  If so, can I have permission to do some measurements?

 

 

 


  • Auteur
  • Nieuwkomer
  • August 22, 2023

Hi @K.C.Staat . Welcome to the forum.

Are the postal code and housenumber in your profile correct?  If so, can I have permission to do some measurements?

 

 

 

Hoi! 

 

Thanks for the reply, the info is accurate. You can perform measurements.

 

Thanks! 


  • Auteur
  • Nieuwkomer
  • August 23, 2023

@Erwin_ Any updates? 


  • Auteur
  • Nieuwkomer
  • August 28, 2023

@Erwin_. did you manage to get any insight to what is happening? 


Erwin van KPN
Moderator

sorry for the late response. I'm gonna measure your connection right now


Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • August 31, 2023

on 18-8 I see a WHOLE lot of disconnects.   (98 to be specific) 

But the connection seems stable after that.  Is this also your experience?