Hi,
I have been using KPN 500/500 fiber optic internet for months and I started losing my internet connection very often since last 3 weeks. All leds are green on the router* and on the fiber optic box but internet keeps on dropping.
What could be the possible reason? I suspect of a backend problem.
What did I do to understand and fix the problem?
- To make sure if it is only for specific device or for all, I tested connectivity with 6 different devices including pc, mac, mobile etc
- To make sure if it is not only for wifi, I connected to the router via cable. Problem occurred with wired connection as well.
- Tried different cables with different devices to make sure it is not cable or device
- Hard resetted the router with a pin. Problem still occurs
- Turned fiber box on and off
As you may see below,
kpn-as1136.kpn-rt-dc2.nl-ix.net - in traceroute is losing 92.687% of the packets, it effect the overall network quality. On top of that I’m having complete drop of internet for up 5 seconds (image 2).
Looking forward to your urgent help as this effects my experience of working from home.
image 2