I am sorry I don’t speak Dutch so I have to write this post in English.

For the last two months I had issues on my Internet connections which dropped many times during the day. I requested an engineer who changed the modem and cable. The problem was solved at the beginning but then the connection dropped again especially in the evening.

I had to request another engineer appointment and I posted the following errors this time to the request.

2022-10-03 19:50:24 PPP(eth_route):ppp0 down for reason is LCP down
2022-10-03 19:50:24 PPP(eth_route):ppp0 down for reason is LCP down

After while I received an SMS from KPN saying that due to a malfunction I wasn’t able to use Internet. Some time later I received another one saying the problem was solved. These messages were vague and not related to my request. 

It seemed the problem was solved but after a day the connection dropped again and so every day at least one time.

The technician should come today but I don’t know what he can do, I tried to cancel the appointment but the Service tools doesn’t work, it shows the message

I called the 0800-0402 trying to understand the Dutch menu but no one answered me and then I received another SMS saying

Beste klant, op dit tijdstip kunnen we u niet met uw vraag helpen. Online vindt u antwoord op de meeste vragen. Bezoek hiervoor https://ga.kpn/service Geen antwoord gevonden? Dan staan we maandag t/m zaterdag vanaf 08.00 uur weer voor u klaar. Groet, KPN

Shouldn’t the service be 24x7?

I am really frustrated because my problem is not solved and the service is not working.

Hope someone can help with this problem.