Internet connection is not active on new fiber optic

Dear Support Team/Customer Service,

I recently switched my subscription from Ziggo to KPN. A few days ago, I received an email confirming that my internet connection should now be active. However, after completing the installation, I am still unable to access the internet.

Despite following the installation instructions carefully, I am not receiving an internet signal.

Could you please look into this matter as soon as possible? Your prompt assistance would be greatly appreciated.

Thank you for your help.

Best regards,

Parveen