Hello @My internet is not working! Welcome and thank you for your message. I’m sorry to hear that the Internet is not working as it should. Did you already contacted our Customer services about this problem? They can check your subscription and line and also walk you through steps that may improve the internet connection. Maybe it is necessary that an engineer have to come by: if so, my colleague can plan an appointment with you. The fasted way to 
You can contact our Customer Service every day between 8 and 22, our number is 0800 0402 (free of charge).