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Internet is not working, what to do?

  • July 18, 2022
  • 6 reacties
  • 241 keer bekeken
D
Nieuwkomer

My internet is not working and I did all the steps to reboot it many times. When I resent ir works for a couple of minutes then is down again. TV is also unstable. What can I do to fix it? 

Beste antwoord door Marcia van KPN

Hello Marcia, Yes, I changed the moden yesterday but  wifi is still not working.

Actually I have still the same issues, TV (Netflix) is unstable, Wifi disappears, fortunately cable is connected and working. Any other suggestion to solve it?

Thank you! 

Too bad😣. Do you use SuperWifi points or any other booster/repeater? You need to to pair those again. What kind of modem did you get? A Box 12? You could call us again (0800-0402), my colleague can look into it and run some tests. If you want me to help you, please answer my questions 🙂.

 

@Drees 49 can I help you with anything?

D. Messias
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6 reacties

Bart van KPN
Wijsgeer
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  • Bart van KPN
  • Oud Moderator
  • July 18, 2022

Hi @Daiane, welcome here. 

Too bad your internet isn't working anymore. You've tried some things, but unfortunately it didn't help. Fastest way to get help is to call 0800-0402. My colleague will measure your line and will take action if needed. 

I can also do that offcourse. But we don't have direct contact. If you like my help. Please fill in your profile and let me know when you did. 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    I see you've contacted us via phone and my colleague advised you to go to the KPN store for a modem swap. Is everything working as it should right now?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    D
    Nieuwkomer
    • Daiane
    • Auteur
    • Nieuwkomer
    • July 19, 2022

    Hello Marcia, Yes, I changed the moden yesterday but  wifi is still not working.

    Actually I have still the same issues, TV (Netflix) is unstable, Wifi disappears, fortunately cable is connected and working. Any other suggestion to solve it?

    Thank you! 

    D. Messias
    D
    Topper
    • Drees 49
    • Topper
    • July 19, 2022

    My experience with KPN Internet/Wifi glassfiber is Russian Roulette, many times a day NO Internet and Wifi, already months and months

    BART ADMIRAAL
    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    Hello Marcia, Yes, I changed the moden yesterday but  wifi is still not working.

    Actually I have still the same issues, TV (Netflix) is unstable, Wifi disappears, fortunately cable is connected and working. Any other suggestion to solve it?

    Thank you! 

    Too bad😣. Do you use SuperWifi points or any other booster/repeater? You need to to pair those again. What kind of modem did you get? A Box 12? You could call us again (0800-0402), my colleague can look into it and run some tests. If you want me to help you, please answer my questions 🙂.

     

    @Drees 49 can I help you with anything?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    D
    Nieuwkomer
    • Daiane
    • Auteur
    • Nieuwkomer
    • July 19, 2022

    Hello Marcia,

    I do not use SuperWifi neither a repeater. In fact it is a small apartment and I never had problems like this before (I'm KPN client for +4 years) my moden is Experia Box v10. 

    OK I'll try call again. Thanks!

    D. Messias

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