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Good afternoon,

Could you kindly inform me whether the new KPN boxes can be installed without the assistance of a Roamler technician?

I received a letter two weeks ago stating that my internet connection would be terminated today (24-04-2023) since a Roamler technician was required to install the new KPN boxes. Despite contacting the third-party company 3 (three) times, I was informed that an email confirmation of my appointment would be sent to me, but I did not receive any communication. Consequently, my internet connection has been disrupted.

This morning, I attempted to install the KPN Box on my own, but it appears that I may have either made an error or require additional steps that only a technician can perform.

Would you please review the attached picture and advise me if there are any incorrect connections? (i know it's messy, but the 2 (two) collered lines should provide some clarity)

Thank you.

 

You have to remove the small DSL/Line cable and reboot your Box 12. It should work then.

The blue line.

Dear Freddy,

I appreciate your fast response. However, I have realized that the problem was due to my mistake of using the incorrect cable. Since I was in a hurry to set everything up, I overlooked the CAT6 cable included in the package and continued to use the old LAN cable.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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