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Vraag

Internet plug not connected with cables

  • June 12, 2024
  • 1 reactie
  • 27 keer bekeken
A
Nieuwkomer

Good evening, last Monday I received my modem Box 12 and today (as the internet subscription started today) I plugged it in. After getting the "no internet" blinking light, I opened the plug in the wall and found out that the cables are not plugged at all. 

How can I request a technician? I've tried calling 0800-0402 but it seems like my call gets ended automatically (maybe because I'm calling from an italian phone number?).

Would I have to pay the technician visit?

Thanks

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1 reactie

Jasper van KPN
Moderator

Hi @AlessandroG, welcome to the community. The quickest way to request a technician is by calling us at the number you mentioned. Is there no Dutch phone you can use or borrow to call it?

An alternative is requesting a technician online: Een afspraak met een monteur maken.

"Life is measured in achievement, not in years alone" - Bruce McLaren

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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