Skip to main content
Beantwoord

Invoices

  • September 22, 2020
  • 2 reacties
  • 58 keer bekeken
A
Nieuwkomer

Dear Service, 

I would like to understand why money has been take from my account when my contract is finish since the 15 of September and I move out of my flat in July. 

I already call and went to the store several times to break my annual contract and still I received invoices.

I hope you can help me and give me my money back. 

Thank you in advance. 

Alex Luyckx 

Beste antwoord door Heine

Hi @AlexLuyckx, 

Welcome at our Forum! When a subcription is ended, you will receive a final invoice the month after it was ended. On that invoice, the periodic costs after the date the subscription ended, will be credited automaticly. So based on the information you provided, I expect you'll receive the final invoice and credit in October. 

In case you've still got the idea that something might be not right with the invoices or direct debits, please let me know and fill in your Forum Profile details, such as name, address, date of birth and last 3 digits of your IBAN (you can fill this in at the “persoonlijke opmerkingen” field). 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Z
    Topper
    Forum|alt.badge.img+2
    • Zeonz
    • Topper
    • September 22, 2020

    I'm not from the customer service, but I do know that they'll need some more personal information in order to help you.

     

    So if you haven't done so yet, please fill in you're personal details in your forum/KPN profile. Those that are marked with Privé (private) are only visible to KPN Employee's. Those without Privé don't have to be filled in and are visible to all visitor's of this forum.

      Heine
      Topper
      Forum|alt.badge.img+10
      • Heine
      • Oud moderator
      • Antwoord
      • September 25, 2020

      Hi @AlexLuyckx, 

      Welcome at our Forum! When a subcription is ended, you will receive a final invoice the month after it was ended. On that invoice, the periodic costs after the date the subscription ended, will be credited automaticly. So based on the information you provided, I expect you'll receive the final invoice and credit in October. 

      In case you've still got the idea that something might be not right with the invoices or direct debits, please let me know and fill in your Forum Profile details, such as name, address, date of birth and last 3 digits of your IBAN (you can fill this in at the “persoonlijke opmerkingen” field). 

      Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing. Op ongevraagde privéberichten kan ik helaas niet reageren.

      De Kennisbank

      Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

      ...

      Community voorwaardenAccessibility statement