Dear KPN Customer Service,

I switched from Ziggo to KPN on June 26 of this year. Upon receiving the KPN internet equipment, I attempted to connect, but there was no internet service. I promptly scheduled an appointment with a technician, who arrived within two days. After assessing the situation, the technician identified an issue with the fiber optic cable and informed me that another specialist would be dispatched to resolve the problem within two days.

However, it has now been over two weeks, and the issue remains unresolved. Although KPN provided an emergency Wi-Fi kit, the connection is extremely slow, making it impossible to conduct even basic tasks like a Zoom call.

I have contacted KPN customer service multiple times, and each time I was assured that someone would come to fix the issue, but this has yet to happen. Therefore, I am formally requesting the immediate termination of my contract without penalty so that I can return to Ziggo. This request is made due to KPN's failure to provide the promised service.

My postal code is ********

I appreciate your prompt attention to this matter.

Sincerely,

Admin: Added your two topics together; removed personal information due to privacy

Hi @Josh_Luckman, we’ve added your two topics together, and removed your address information to secure your privacy. This forum and the topics are visible for all visitors.

I'm sorry to hear that the start of your contract went this way. Through this forum, we unfortunately don't have any extra or different options then our colleagues at the customer service. Best thing you can do is call customer service again at 0800-0402. There they can immediately take a look at the status for you, also they can help you with the options for your contract. Though I hope it now will be fixed soon.