Hello,
I have a Box 8 router and suddenly from yesterday I lost my wifi connection, I tried turning off and on again, but after doing it, all lights turned on and froze.
I tried turning off and on again and after each time some of lights turned on and froze.
Hello
I'm sorry to hear your internet doesn't work. Could you please fill in your forum profile (private) so we can take a look for you? Please fill in your postal code, house number, the name + date of birth of the contract holder and (at ‘Persoonlijke opmerkingen’) the last 3 digits of your IBAN.
Will you let me know here when you filled in your profile?
It is also possible to give us a call via 0800 0402 (free of costs).
Hello
I don’t have contract holders information, I believe my house owner had this contract, should I ask him to track the issue or is it possible to track only by postal code and house number ?
Aah, I understand. Unfortunately (for the situation you are in) we do need all the requested information. 
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.