Skip to main content
Beantwoord

Lost WiFi many times a day with KPN Box 12

  • November 9, 2024
  • 4 reacties
  • 51 keer bekeken
J
Nieuwkomer

I switched to KPN internet from yesterday, the technician came and set up the KPN Box 12 , and nightmare starts right after. Internet (Wifi) connection lost a time per hour on average, most often it reconnects in 2 mins, and some occasions require a restart of modem to back online. 

I read thru the community posts and seem this is a common issue for a prolonged period.

 

I wonder if the underperformance can be a valid reason to terminate the contract? I am pretty sick of it considering the issue has been there in KPN customers for long and issue remains. Any advice would be appreciated! 

 

if that is not possible,  is switching to Fritz box a guaranteed option? I do have difficulty in calling the CS as my Dutch is not fluent, really feeling hopeless in the situation and regret in the decision switching to KPN.

Beste antwoord door Erwin van KPN

Can you tell if superwifi extenders are also connected. Or is it only v12. Do you know which software version is running on the v12?

Are you able to log into the v12?

Is a tv box involved?

Do you have additional switches connected to v12?

 

 

Thank you for trying to help @BruisTablet ! I just managed to call the technical support hotline, from system the technician can see the internet dropped 5 times this morning. He resets the modem from remote, and as when I called the modem is working, they can do nothing about that as system shows problem solved.  I mentioned I already tried reset yesterday, it works for a while and issue then pops again. But sadly the technician can do nothing but ask me to call again when the line drops again. I concluded this exceeds my limit, will just stop and return the whole thing.

Sad to hear that, @Jiliankpn .  If you call back later (when the line drops again) a technician can do more research. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    J
    Nieuwkomer
    • Jiliankpn
    • Auteur
    • Nieuwkomer
    • November 9, 2024

    the subject line of this post was ‘Lost WiFi 10 times a day with KPN Box 12’, and I am surprised to see it is being now changed to ‘Lost WiFi many times xxx…’ without notifying me, feels so awkward 

    BruisTablet
    Topper
    Forum|alt.badge.img+8
    • BruisTablet
    • Topper
    • November 10, 2024

    Can you tell if superwifi extenders are also connected. Or is it only v12. Do you know which software version is running on the v12?

    Are you able to log into the v12?

    Is a tv box involved?

    Do you have additional switches connected to v12?

     

     

    J
    Nieuwkomer
    • Jiliankpn
    • Auteur
    • Nieuwkomer
    • November 10, 2024

    Can you tell if superwifi extenders are also connected. Or is it only v12. Do you know which software version is running on the v12?

    Are you able to log into the v12?

    Is a tv box involved?

    Do you have additional switches connected to v12?

     

     

    Thank you for trying to help @BruisTablet ! I just managed to call the technical support hotline, from system the technician can see the internet dropped 5 times this morning. He resets the modem from remote, and as when I called the modem is working, they can do nothing about that as system shows problem solved.  I mentioned I already tried reset yesterday, it works for a while and issue then pops again. But sadly the technician can do nothing but ask me to call again when the line drops again. I concluded this exceeds my limit, will just stop and return the whole thing.

    Erwin van KPN
    Moderator
    • Erwin van KPN
    • Moderator
    • Antwoord
    • November 12, 2024

    Can you tell if superwifi extenders are also connected. Or is it only v12. Do you know which software version is running on the v12?

    Are you able to log into the v12?

    Is a tv box involved?

    Do you have additional switches connected to v12?

     

     

    Thank you for trying to help @BruisTablet ! I just managed to call the technical support hotline, from system the technician can see the internet dropped 5 times this morning. He resets the modem from remote, and as when I called the modem is working, they can do nothing about that as system shows problem solved.  I mentioned I already tried reset yesterday, it works for a while and issue then pops again. But sadly the technician can do nothing but ask me to call again when the line drops again. I concluded this exceeds my limit, will just stop and return the whole thing.

    Sad to hear that, @Jiliankpn .  If you call back later (when the line drops again) a technician can do more research. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement