Made a payment for a new subscription with Brazilian passport, I didn't receive anything

Question

Hi, good afternoon, I made a payment at KPN through the website with a Brazilian passport and it worked, I just didn't receive it because I don't know how to speak Dutch at the moment, can I receive i

The same was canceled because I didn't receive, Can I make a new contract even with the Brazilian passport?Thanks!

Bestelnummer: S2328069-2019874

Jeroen van KPN · Accepted Answer

Hello @José Leandro, for you as a foreigner it is only possible to get a contract by visiting a KPN store. To order online is not possible for a foreigner You also need to bring a residence permit with your Brazilian passport.

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