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Hello @Susan_ , 

i have the same problem however the solutions you suggested didnt work for me

what should I do ?

 

*Admin: I’ve created your own topic in your response to this one. 
 

Hi Mirna, welcome on our board. 

So the main light on your modem is red, is everything offline right now? 

We haven't heard back, @Mirna Fa . Did you fix the problem?

If your services are offline you can best contact 0800 0402. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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