I received a letter two weeks ago, which mentioned that the mechanic will come to my house today to set up the fiber connection, and I also wrote an email to them to confirm this. But no one came to my house today, not even a knock on the door, I just waiting at home the whole morning like an idiot. I wrote an email again to ask what happened, and received the reply that they cannot find the cable. That's all information I got. However, I do have checked with KPN staffs, that the cable is just in front of my house! I send the email again but no response.

The whole thing is really a torture. I really cannot imagine I have waited for  almost half a year and still feeling hopeless. I hope someone can give me an answer.