Beantwoord

Modem Box 12 Internet light flashing

Forum|Forum|4 years ago
February 12, 2022
29 reacties
4241 keer bekeken

Ann_V
Topper

Today I went to self-install the KPN Box 12. Followed the instructions, connected to power. Power green light on, wifi green light on, but internet green light flashing for TWO hours. Tried resetting the Modem 12, nothing, Tried to reconnect to a power source, still nothing. Turned it on and off thrice more. The Internet green light is still flashing.

What can I do now?

Problem 2. When I checked my order status, the system said that my Modem was activated on the 9th of February. I only brought the modem box to the property TODAY. So is KPN going to assume it was connected on the 9th when its barely working even now?

Now we have to purchase a 50 GB data sim to facilitate this installation process (my mom works from home). Does anyone know how long it will take for the issue to be resolved? Do I need to buy 50GB x 3, otherwise my mom will have to stop working. What a nightmare.

Thank you.

Beste antwoord door Maja van KPN

Welcome to the forum @Ann_V, even though it's not a fun occasion :slight_frown:

The quickest way to get help with this issue, is calling 0800 - 0402, our customer service is open 24/7, free of charge. With 1 of my colleagues on the phone, you'll be able to check everything very fast.

We can also help you via the forum, but it will take a while before you will receive a reaction. We close for the night. If you do prefer help via the forum, can you please update your profiel and give me a heads up if you’ve done so? I'd like to run a diagnostic on your line, to see if I can find any errors!

Toon eerste bericht

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1
2

Forum|pagination.label 2 / 2

A

Ann_V
Auteur
Topper
Forum|Forum|4 years ago
February 22, 2022

@Ann_V We can't make the time slot more specific than 13 - 17. So I hope you can make it! If not, let us know so we can rescedule the appointment for you.

For safety. please reschedule my appointment for tomorrow, between 13 - 17. It is the safest option

23rd February 2022 between 13 - 17, please. Thank you

Like

+22

Alexandra van KPN
Moderator
Forum|Forum|4 years ago
February 22, 2022

@Ann_V We can't make the time slot more specific than 13 - 17. So I hope you can make it! If not, let us know so we can rescedule the appointment for you.

For safety. please reschedule my appointment for tomorrow, between 13 - 17. It is the safest option

23rd February 2022 between 13 - 17, please. Thank you

Alright, resceduled it for you to 23rd February between 14 - 16! You’ll receive a confirmation in a text message.

Life begins after coffee ฅ^•ﻌ•^ฅ

Like

A

Ann_V
Auteur
Topper
Forum|Forum|4 years ago
February 22, 2022

@Ann_V We can't make the time slot more specific than 13 - 17. So I hope you can make it! If not, let us know so we can rescedule the appointment for you.

For safety. please reschedule my appointment for tomorrow, between 13 - 17. It is the safest option

23rd February 2022 between 13 - 17, please. Thank you

Alright, resceduled it for you to 23rd February between 14 - 16! You’ll receive a confirmation in a text message.

Ok. Thank you. Hope tomorrow the Internet will be reconnected.

Like

+24

Thomas van KPN
Moderator
Forum|Forum|4 years ago
February 23, 2022

Hi @Ann_V, I'm reading in the ticket that the engineer has solved the issue!

Can you confirm everything's working again?

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

Like

1
2

Forum|pagination.label 2 / 2

De Kennisbank

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload