Modem internet light blinking, still no internet

Question

Hi,I received my modem on Saturday installed it and waited for the service to be activated on the 19th.I received the sms yesterday morning confirming that it should work now, I go through the steps from https://www.kpn.com/service/pakket-installeren/installatiehulp.htm but the process always gets stuck at this step. Looking at the modem it does seem like the internet light is continuously blinking.I need someone to help fix this otherwise I will have to cancel service as I am not benefiting from it.

Thomas van KPN · Accepted Answer

Hi @Alin T, welcome to our forum! Did you manage to get everything working in the meantime?For things like this it's always quicker to give us a call on 0800-0402, my colleagues there can always take a look at your connection.

gkolanci · Answer

I have a problem as same as like this. After I moved a new address, KPN sent to me fiber box and i connect it. All the lights on fiber box is green and stable but internet lamp on the modem is bilinking always. how can i fix this ? I work at home with phone but it isa risk for me.

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